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Who are we?
Luxury Wood is an online family-owned retailer based in the East Midlands since 2011. We operate through distribution centres all over the UK and have a passion for wood and garden products we can sell with pride. We firmly believe that whatever you buy from our website should be of the highest quality possible and that product sustainability is essential. Luxury Wood is a trading style of Onyx Commercial Ltd, a UK-registered company 07981034.
What can I do on this website?
On this site you can select and buy any quantity of high-quality lifestyle and garden products, and read detailed information on the great products we stock. If you need help or advice you may also contact us here with any questions you have and someone will get back to you immediately. There is a also chat function if you would like a real-time discussion with one of our advisers during normal working hours. If you want to speak to someone over the phone, please call us on 0115 697 1118 between 8 am and 5 pm weekdays. Outside of these hours you can leave a message and we will call you back as soon as we can.
How are your products sourced?
We have a broad selection of both UK and EU-manufactured wood and garden products and we take sustainable sourcing seriously. We buy UK-made goods wherever possible but when we have to import we only work with suppliers who adhere to the European Union Timber Regulation (EUTR) policies.
Is it safe to pay for products on this website?
Yes. Our website accepts debit cards or credit cards and during checkout, you will be temporarily diverted to a secure payment page which uses 128-bit encryption to ensure your card details are kept strictly confidential. We do not record or store your card details and no one (including our own employees) can access them after you have completed your purchase. For trade or very large purchases, we are also able to issue VAT invoices which can be paid by bank transfer.
How will my order be delivered?
We work closely with a range of the best courier and haulage companies in the UK. For details please see our Delivery page which describes the process fully.
Do you sell directly to trade?
Yes, we do. If you are a business and would like to inquire about trade prices or request the opening of a trade account with us, click here.
What if I have other questions?
We are here to help! Do not hesitate to call us on 0115 697 1118 or get in touch by email at support@luxurywood.co.uk. We will gladly assist with any questions you may have.